JOB DESCRIPTION
Calvert Lakes is looking for
a friendly, organised and enthusiastic Receptionist to join our team on a
part-time basis. As the first point of contact for visitors, customers and
activity participants, you will play an important role in creating a warm and
welcoming experience for everyone who visits the centre. This is a varied
role that combines customer service, administration and bookings support within
a busy outdoor activity environment.
WORKING HOURS
This role is for 1 day per
week on Sundays. 8 hours per day with a 30 minute unpaid lunch break.
Additional hours may be available to cover holidays, events and busy periods
throughout the year.
REPORTS TO
Income Generation Manager
LOCATION
Calvert Lakes, Little Crosthwaite, Keswick,
CA12 4QD
WHAT WE DO:
The Lake District Calvert
Trust is a unique charity that challenges disability through outdoor adventure.
We provide fun-filled, and
specialist outdoor experiences for people with disabilities, their families and
carers. We welcome around 4,000 visitors a year to our fully accessible, 60 bed
residential centre. With adapted equipment and highly trained staff, we
make life-changing adventures possible.
We are a small, dedicated
team passionate about creating positive and lasting change through adventurous
activity. Our work is underpinned by a strong commitment to people—our
visitors, their families, and our staff. We are proud to offer a supportive, inspiring
workplace that reflects our core values
These are the values that drive us:
Flexible
- we adapt and innovate
Ambitious
- we stretch ourselves and others
Inspiring
- we encourage and stimulate
Sensitive - we understand and empathise
Imaginative
- we see beyond the obvious
ABOUT THE ROLE
Key Responsibilities
Greeting visitors and
customers and providing a professional and friendly welcome.
Answering telephone calls, emails and enquiries promptly and efficiently.
Managing pool bookings and customer records.
Processing payments and handling cash and card transactions.
Managing visitor arrivals and sign-in procedures.
Maintaining accurate records and databases.
Supporting the wider team with administrative tasks.
Ensuring the reception area remains clean, organised and welcoming.
Assisting with event days and busy operational periods.
Monitoring radio communications and assisting with Swimming Pool Testing
QUALIFICATIONS & EXPERIENCE
We're looking for someone who:
Has excellent customer
service skills and enjoys working with people.
Is friendly, approachable and professional.
Has strong organisational skills and attention to detail.
Is confident using Microsoft Office and booking systems.
Can work independently and remain calm under pressure.
Has excellent verbal and written communication skills.
Is reliable, flexible and punctual.
Previous reception, customer service or administrative experience would be
advantageous.
CONDITIONS OF SERVICE
All positions are subject to 2 x employee references and a basic DBS
check