Location:                      Swansea.com Stadium

Department:               Operations

Reporting to:               Family Fan Zone Supervisor

Contract Type:           Casual

Working Hours:         Casual Hours (Matchdays including evenings and weekends)

Salary:                           £12.71 per hours (plus 12.07% rolled up holiday pay)

Job Purpose:

The Family Fan Zone in the South stand at the Swansea.com Stadium forms an important part of the matchday experience for children, young people and families attending Swansea City AFC home fixtures.

As a Family Fan Zone Team Member, you will help create a welcoming, safe and engaging environment by facilitating activities, interacting with supporters and supporting the smooth operation of the Family Fan Zone. You will play a key role in ensuring visitors receive an enjoyable and positive experience while representing the values of both Swansea City AFC Foundation and Swansea City AFC.

Responsibilities:

·        Welcome and engage with children, young people, families and supporters attending the Family Fan Zone.

·        Assist with the set-up, operation and pack-down of the Family Fan Zone before and after fixtures.

·        Facilitate and supervise games, activities and engagement opportunities in a safe and inclusive manner.

·        Provide a high standard of customer service and create a positive experience for all visitors.

·        Promote a friendly, family-focused atmosphere and encourage participation in activities.

·        Ensure all activities are delivered safely and in accordance with health and safety procedures.

·        Maintain a professional and approachable manner at all times.

·        Report any safeguarding, welfare, behavioural or health and safety concerns promptly to the appropriate supervisor.

·        Work collaboratively with colleagues, volunteers and wider matchday staff to ensure the successful delivery of the Family Fan Zone.

·        Act as an ambassador for Swansea City AFC Foundation and Swansea City AFC at all times.

·        Undertake any other reasonable duties required to support the operation of the Family Fan Zone and matchday activities.

If you enjoy interacting with people, and thrive in a fast-paced, family-focused environment, we invite you to join our friendly matchday team. Your role will be crucial in setting the tone for a memorable experience for our young fans.

Family Stand Team Member roles will typically begin 120 minutes before kick-off and end at full time.

There will be opportunity to watch the games when not actively working in the fan zone, but this is not guaranteed.

Person Specification:

Essential

·        Excellent customer service skills.

·        Confident communicating with children and families.

·        Friendly, enthusiastic and approachable manner.

·        Reliable and punctual.

·        Ability to work evenings and weekends for Swansea City AFC home matchdays.

Desirable

·        Experience working with children or young people.

·        Experience in hospitality, customer service, events or sports environments.

·        Knowledge of Swansea City AFC.

Additional Information

·        This is a casual matchday role based at Swansea City AFC home fixtures. Working hours will vary according to the matchday schedule and operational requirements.

·        Team Members will be provided with Swansea City AFC branded kit, which must be worn whilst on duty and maintained in a clean and professional condition.

·        Employees are expected to present a professional appearance at all times and act as positive representatives of both Swansea City AFC Foundation and Swansea City AFC.

General

Our vision starts with our staff and permeates through all our business, so we recognise the need to always protect the image and reputation of Swansea City AFC. It is therefore a condition of employment that all our employees uphold our beliefs by positively promoting and representing Swansea City AFC.

·        To embody the Foundation mission of supporting inclusivity, acting as a role model by ensuring all activities are accessible and welcoming for all.

·        To ensure that The Foundation’s policies and procedures including Health & Safety, Safeguarding and Data Protection are considered, and all legal obligations are adhered to, ensuring that the safety of participants, volunteers and staff (including self) is prioritised at all times.

·        Ensure all aspects of safeguarding are integrated across the delivery of the programme and all activities are delivered in a safe and suitable manner; with all safeguarding concerns reported through appropriate channels. 

·        To be well presented and wear suitable attire whilst on duty and representing Swansea City AFC Foundation.

·        Contribute to Foundation success by accepting new assignments, helping team members, learning new skills, and striving to improve team results.

Equality, Diversity & Inclusion:

We are committed to creating a diverse and inclusive workplace environment and welcome applications from all qualified applicants regardless of background, identity, or circumstance.

Safeguarding Statement

Swansea City AFC Foundation is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all staff, volunteers, and partners to share this commitment and to always uphold the Foundation's safeguarding policies and procedures.

The successful candidate will be required to undertake appropriate safeguarding training and may be subject to an enhanced Disclosure and Barring Service (DBS) check and other pre-employment screening appropriate to the role.

• Swans Foundation Kit